Zales in Green Bay, WI Open now

Reviews about Zales

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  July 12, 2019, by Ashley
  My fiancé went in to get my ring cleaned because he was told we have to every 6 months to keep the warranty well the 2 people there a blonde lady and a man were so rude to him and said because he didn't spend over $800 on my ring there is no warranty.... he still ask for the ring to be cleaned, this lady took my ring and found a tooth brush and brushed it twice and gave it back to my fiancé, it looked worse than before..... so we went to Kay jewelrs and they cleaned my ring no questions asked....people at zales were so rude and un professional!!! Unbelievable!!
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  April 30, 2019, by Sandi Delvaux
  I brought my Anniversary ring to Zales to have 6 prongs on it replaced. After a day, a sales lady called me and said the jeweler recommended I have all 12 prongs replaced. I knew that there wasn’t anything wrong with the others, and I couldn’t really afford to have all 12 prongs fixed anyways. I told the lady no thank you and to please just have the jeweler replace the 6 I had asked for. She called me back a few hours later and told me that the jeweler said if I didn’t have all 12 prongs fixed, they would not fix any! When I told her I would be picking my ring up and bringing it somewhere else, she hung up on me! I wouldn’t recommend this place to anyone! Terrible customer service and very over priced!!