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Reviews about Packers Pro Shop

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  May 28, 2020, by Amy Tessmann
  The only reason I'm giving 3 stars is because of my most recent experience ordering online from them. I will continue to order from them going forward because all money from the ProShop goes to the Packers and no other team; it's why I shop there. I made an error in the checkout process so I contacted them immediately to get it changed; I'm talking within minutes. The first customer service person told me they 'can't' cancel my order or credit my chargecard once the order has been placed. But what they could do is give me the discount I failed to put in (that was my error and the reason I called) on a ProShop gift card. At that point I asked for a manager because the whole reason I ordered was for the discount. After we went through the same dog & pony show with the first person, she looked up my order and said in a condescending tone: "Tell you what. I'll go back to the warehouse, locate your order among the hundreds that are back there and credit your card." I appreciate they did what I asked them to do but it shouldn't take a runaround or condescending attitudes to get that done. I made a mistake and your website provides no leeway or timeframe in which you can cancel. I find this a sleazy marketing strategy that I'm sure numerous stores pull. But again, it won't stop me from rooting for my Packers or buying from the ProShop; I don't want to support any other NFL team. Just beware if ordering online! Make sure it's right the first time!